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“Listening carefully to serve you better”
If you have questions, comments or suggestions, please feel free to contact us in person, in writing, by e-mail, by fax or by telephone:
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Ministère des Ressources naturelles et de la Faune
Service à la clientèle
880, chemin Sainte-Foy, RC. 120-C
Québec (Québec) G1S 4X4
E-mail: services.clientele@mrnf.gouv.qc.ca
Telephone: (418) 627-8600
Toll-free: 1-866-248-6936
Fax: (418) 644-6513
Office hours:
Monday, Tuesday, Thursday and Friday, 8:30 a.m. to 4:30 p.m.
Wednesday, 10:00 a.m. to 4:30 p.m.
S.O.S. Poaching:
Call 1-800-463-2191 at any time
If you are disabled or have problems obtaining any of our products or services, please call 1-866-248-6936.
If you wish to lodge a complaint
Despite our best efforts, there may still be situations in which you wish to lodge a complaint. In such cases, please consult the section Complaints.
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